Privacy Policy

1. Introduction

At LocalsVN, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. By using LocalsVN, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, and profile photo when you register.
• Service Provider Information: Business name, address, business license, service descriptions, pricing, and contact details.
• Reviews and Communications: Content of reviews, messages, and other communications on our platform.
• Payment Information: We do not store payment card details. Payments are processed directly between users and service providers.

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system, device identifiers.
• Usage Data: Pages visited, search queries, clicks, time spent on pages, and interaction patterns.
• Location Data: With your permission, we may collect precise location data to show nearby services.
• Cookies and Similar Technologies: We use cookies to enhance your experience and analyze platform usage.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Platform Operation: To provide, maintain, and improve our services, including connecting users with service providers.
• Verification: To verify service provider identities and business legitimacy.
• Communication: To send you service-related notifications, updates, and marketing communications (with your consent).
• Personalization: To recommend relevant services based on your preferences and location.
• Security: To detect and prevent fraud, abuse, and security threats.
• Analytics: To understand how users interact with our platform and improve user experience.

4. Information Sharing

We respect your privacy and do not sell your personal information. We may share information in the following circumstances:

• With Service Providers: When you contact or engage a service provider through our platform, we share necessary information (your name, contact details, and inquiry details) to facilitate the connection.
• Service Provider Listings: Information provided by service providers is publicly displayed on their listings, including business name, address, contact information, and service descriptions.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
• With Your Consent: We may share information with third parties when you explicitly authorize us to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Secure server infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security training for our team
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal obligations.
• Portability: Request transfer of your data to another service provider.
• Restriction: Request limitation of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, please contact us at privacy@localsvn.com

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These include:

• Essential Cookies: Required for basic platform functionality.
• Preference Cookies: Remember your settings and preferences.
• Analytics Cookies: Help us understand how visitors interact with our platform.
• Marketing Cookies: Used to deliver relevant advertisements (with your consent).

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required for legal, security, or fraud prevention purposes.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Vietnam and the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: